Terms & Conditions

1. THE CONTRACT

The following booking conditions form the basis of your contract with Africa Collection UK Limited (in accordance with English Law) whose registered office is 1 High St, Knaphill, Woking, Surrey, GU21 2PG and the contract will be effective once a payment has been received for a confirmed booking. No verbal discussions can override or vary these Booking Conditions unless we confirm them in writing.

2. FINANCIAL PROTECTION

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Plc to protect the monies paid in respect of the travel arrangements offered by Africa Collection UK Ltd and to cater, where necessary (and subject to the terms of the insurance policy), for a refund of such monies and/or your repatriation to the UK in the unlikely event of our financial failure. Any air holidays or flights booked by Africa Collection UK Ltd are protected by the Civil Aviation Authority. Our ATOL number is 6514.

3. PAYMENT

For bookings made 8 weeks or more before the first service being provided a deposit of 15% of the total booking is required. The balance of the payment is due no later than 8 weeks prior to the first service being provided. Failure to pay the balance by the date shown on your confirmation/invoice may result in your booking being cancelled, with cancellation charges applying. For bookings made within 8 weeks of the first service being provided, full payment is due at the time of booking. Please note that we levy a 2.0% charge to accept American Express cards, and a 2.0 % charge for all other credit card payments. There is no charge for debit card payments (Maestro / Switch, Solo & Visa Delta). Cheques must be made payable to Africa Collection UK Ltd. We are not responsible for postal delays.

4. PRICE

Prices are based upon the prevailing rates and conditions at the time of booking. We reserve the right to change our prices. Rates are subject to surcharges on government action, fuel and currency. We are obliged to absorb 2% of any surcharge. Should the price increase by more than 10% you will be entitled to cancel with a full refund of any money paid, provided you have advised Africa Collection within 14 days of the date of the revised confirmation / invoice. The above conditions require financial commitment on our part therefore we regret, that in the event of the pound strengthening in value since the issue of our confirmation / invoice, no reductions will apply. Please Note: In some instances airlines require full payment of the airfare at the time of booking & charge 100% of the airfare in the event of cancellation – you will be advised of such conditions at the time of booking.

5. CANCELLATION BY YOU

The date of cancellation will be deemed to be the date we receive the written instructions of the cancellation. You will be liable for cancellation charges in accordance with the following scale, based on the number of days prior to the first service we have booked for you, of the date of cancellation:-    * Less than 7 days prior – 100% of total holiday cost    * 28-7 days prior – 90% of total holiday cost    * 41-29 days prior – 60% of total holiday cost    * 55-42 days prior – 30% of total holiday cost    * 56 days or more prior – loss of depositAny variations or changes to these conditions are at the discretion of each property. On occasion there may be a variation to the flight portion cancellation fee, as mentioned in section 4.PRICE – these are available on request. If the reason for your cancellation is covered by your insurance policy you should be able to make a claim and recover your cancellation fee.

6. AMENDEMENTS

Any amendments made after the confirmation / invoice has been issued will be charged at £ 25.00. No credit or refund is available for any unused services.

7. LIABILITY

If you or any member of your party suffer death, bodily injury or illness arising from the negligence of our suppliers, their subcontractors, servants and/or agents, we will accept responsibility provided that they were acting within the scope of or in the course of their employment when the accident occurred. Any such claims must be notified in writing within 60 days and it is a condition that you give Africa Collection and our insurers your full co-operation, as well as assigning your rights to pursue any third party. We accept responsibility for the acts and / or omissions of our employees.

8. FORCE MAJEURE

Africa Collection shall not be liable for any failure to perform the contract which is due to circumstances beyond the control of Africa Collection or our suppliers, including but not limited to; war; the threat of war; riot; civil strife; industrial dispute; terrorist activity; natural & nuclear disaster; fire or adverse weather conditions; technical problems with transport; closure or congestion of airports, ports or roads.

9. COMPLAINTS

Problems or dissatisfaction with any of the accommodation or services we have arranged for you should, in the first instance, be brought to the attention of the establishment or service provider manager. Failure to do so will limit the opportunities for Africa Collection to seek redress on your behalf. If you wish to follow up with Africa Collection, please do so within 21 days of your return to the UK.