AITO QUALITY HOLIDAY PARTNERS

Africa Collection is a proud member of the Association of Independent Tour Operators (AITO). The Association represents Britian's leading independent tour operators and encourages high standards of quality and service.

AFRICA COLLECTION ABIDES BY THE ASSOCIATION'S CODE OF CONDUCT AND ADHERES TO THE AITO QUALITY CHARTER:

AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

ACCURATE BROCHURES AND WEBSITES

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.

SUSTAINABLE TOURISM

All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

CUSTOMER RELATIONS

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

Africa Collection is a member of the Association of Independent Tour Operators. To contact the Association, visit www.aito.com or call 020 8744 9280.

Africa Collection founder and director Chris Fortescue

Chris

Africa Collection travel expert Shelley Phillips

Shelley

Africa Collection founder and director James Westrip

James

Africa Collection travel expert Chania Hemsley-Smith

Chania

Africa Collection travel expert Lee-Anne Carnell

Lee-Anne

Africa Collection travel expert Rebecca Aylett

Rebecca

Africa Collection travel expert Laura Turley

Laura

Africa Collection travel expert Kirsty Anscomb

Kirsty

Africa Collection travel expert Storm Napier

Storm

Africa Collection travel expert Molly Williams

Molly

Africa Collection travel expert Wendy Baker-Gourley

Wendy

Africa Collection travel expert Katie Horton

Katie

Africa Collection travel expert Liesl Huisman

Liesl

Africa Collection travel expert Natasha Rautenbach

Natasha

PLAN YOUR EXTRAORDINARY
TRIP TO SOUTH AFRICA...

One of our experienced specialists are looking forward to sharing this wonderful country with you.

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BESPOKE ITINERARIES
  • All trips are tailor made, we will design the perfect trip around your personal requirements.
  • The itineraries on this site are a guide, albeit a good one, & all trips can be booked as shown.
  • The style of your accommodation is chosen by you for your personal comfort.
OUR EXPERTISE
  • We have visited every destination and have been dealing with Africa for over 20 years.
  • Our team is one of the most experienced, we know Africa & the Indian Ocean as well as anyone, and better than most.
  • But maybe the most important thing is the passion we have for what we do, and the product we sell.
LOCAL KNOWLEDGE
  • We are confident we have chosen the best suppliers & guides in each country we sell.
  • The accommodation choices we offer are selected to give you a true sense of the country, its people and cultures.
  • You are a welcome guest and treated as such, a friend, not just a room number.
FINANCIAL PROTECTION
  • Any arrangements booked with Africa Collection are financially protected.
  • Operating for 17 years, with over 200 years of experience we offer the perfect holiday package with confidence.
  • Covered / endorsed by:
    - ATOL Protected
    - AITO
    - ABTA
    - IATA

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